+48 667 670 013

For the sake of your comfort and well-being, we created a system of friendly shopping at home. Don't feel like having a long and exhausting shopping march? Just take advantage of our mail order services! We will provide you with comfortable and safe shopping at home - no stress, no risk! All you have to do is to pick up our catalogue or open the website www.hefra.pl and browse our offer. And when you find the goods that interest you, just place an order with us. How to do this so that the product that you have chosen reaches your home straight away?

It's easy! Choose the type of ordering that suits you and read the rules for placing orders:

• online store
• by phone: (+48) 76 723 77 34
• by fax: (+48) 76 723 77 54

Remember to provide your precise address details and information about items (such as their catalogue numbers) that you would like to order.

You can read the terms and conditions of purchase and payment on the Regulations page of our catalogues or in the online store.

After entering the order into the system, it is automatically transferred to the warehouse. Therefore, it is not possible to introduce changes such as "adding a new item".

The order is delivered in the form of:

1.     a UPS courier shipment. The average waiting time for ordered items is from 2 to 7 business days. In the event that we currently do not have any of the ordered goods, it will be sent later, immediately after the replenishment of stocks. When we cannot deliver the ordered goods, we will notify you by email. At the time of accepting the order, we do not guarantee the full execution of the order.


The seller is: Warszawska Fabryka Platerów HEFRA S.A.

00-893 Warsaw, ul. [street] Ogrodowa 7

Zakład Produkcyjny [Production Plant]: 59-220 Legnica, ul. [street] Żeglarska 8

NIP [Tax Identification Number]: 527-020-60-10


Product prices include VAT.

Information on the online dispute resolution system pursuant to Article 14 (1) ODR (Online Dispute Resolution):

The European Commission provides consumers with the possibility to settle disputes in online commerce in accordance with Article 14 (1) ODR (Online Dispute Resolution), on one of the platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach out-of-court agreements in disputes arising from purchases and contracts for services on the Internet.


Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.