COMPLAINTS AND RETURNS
If the goods which we have delivered do not meet your expectations, we guarantee the option of returning them. In this case, please inform us within 14 days of receipt of the package. Please send the goods packed in the original packaging (in which you received them in the package), together with the purchase document, to the following address:
Warszawska Fabryka Platerów HEFRA S.A. | Zakład Produkcyjny w Legnicy | ul. Żeglarska 8 |
You will receive the equivalent for the returned products (without the shipping fee) by bank transfer to your account.
Complaints will not be considered if wear is an effect of:
o natural wear and tear of products,
o any mechanical damage,
o non-compliance with the rules of use and maintenance of products,
o using products for purposes other than their intended purpose.